Help centre
Frequently asked questions
Ordering, payment, delivery, warranty and returns — answered.
- How do I find the right spare part for my tool?
- Search by tool model (e.g. GWS 600) or part number. Each spare part page lists compatible models. If unsure, WhatsApp us a photo of the part.
- How do I pay?
- All orders are prepaid through Razorpay — UPI, credit or debit card, net banking or wallet. Your order is confirmed the moment the payment succeeds. Cash on Delivery is not available.
- Do you sell to businesses / in bulk?
- Yes. Use the Bulk Enquiry page for wholesale pricing and GST-invoiced B2B orders.
- Is there a warranty on power tools?
- All new power tools carry the manufacturer's warranty. Details are on each product page.
- How long does delivery take?
- We dispatch in 1–2 business days. Delivery then takes about 2–4 business days for metros and 4–10 days elsewhere in India; the estimate for your PIN code is shown on the product page.
- How much is delivery?
- Delivery is charged at the courier's rate for your PIN code and the parcel's weight and size. Prices on the site already include delivery to the PIN code shown at the top of the page, so they can change if you pick a different PIN. Several items in one order ship together as one parcel, which usually costs less. The exact amount is shown before you pay.
- Can I cancel my order?
- Yes, until the courier picks up the parcel. Open the order in My Account and choose Cancel order. Once we confirm, you get a full refund, delivery included, to your original payment method.
- How do returns work?
- If a product arrives damaged, defective, wrong or with parts missing, request a return from My Account within the return window shown in our Returns Policy. An uncut, unedited unboxing video that starts from the sealed parcel with the shipping label visible is mandatory. We book a free pickup and refund after inspection.