Information we collect
When you create an account, place an order or contact us, we collect your name, phone number, email address, shipping/billing address and, if provided, GSTIN. Payment details are processed by our PCI-DSS compliant payment partner and are never stored on our servers.
- Device and usage data (IP address, browser, pages visited) via cookies and analytics tools.
- Communication records when you contact our support team.
How we use your information
- To process and deliver your orders and send order updates via SMS, email or WhatsApp.
- To issue GST invoices and comply with Indian tax law.
- To improve our catalogue, website performance and customer service.
- To send offers and updates, only if you opt in. You can unsubscribe at any time.
Sharing of information
We share data only with courier partners, payment gateways and service providers strictly for fulfilling your order. We never sell your personal data.
Cookies
We use essential cookies for cart and login functionality and analytics cookies to understand site usage. You can disable cookies in your browser, but some features may not work.
Your rights
You may request access, correction or deletion of your personal data by writing to support@srtool.in. We comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
Contact
Grievance Officer: SR Machineries And Spares, support@srtool.in, +919400585673.