What can be returned
You can request a return within 7 days of delivery if the product arrived damaged, is defective, is not what you ordered, or has parts or accessories missing. We do not accept returns for a change of mind.
Unboxing video – mandatory
Every return request must include an unboxing video. It is the only way we, the courier and the brand can verify a claim, so requests without a valid video are declined. The video must:
- Be one continuous, uncut recording. No edits, cuts, pauses, filters, speed changes or joined clips.
- Start with the sealed parcel and show the shipping label (with the AWB number) clearly before it is opened.
- Show all sides of the outer box, so any damage or tampering is visible before opening.
- Show the opening, every item taken out of the box, and the product from all sides.
- Show the damage, defect, wrong item or missing part clearly. For a defect, show the product being switched on and the problem happening.
- Show the model number and serial number (where printed) on the product.
- Be in its original form, uploaded on our website as MP4, MOV, WEBM, 3GP or MKV, up to 200 MB. 720p is enough.
Conditions
- The product must be returned with its original packaging, all accessories, manuals and the invoice.
- Spare parts that have been fitted, and consumables (carbon brushes, blades, discs, bits) once opened, are returnable only if they were delivered damaged, defective or wrong.
- Physical damage caused after delivery, misuse, or wrong-voltage use is not covered. Warranty claims go to the brand's service centre.
How to return
- Sign in, open the order in My Account and choose "Request a return". Select the items, the reason, describe the problem and upload the unboxing video.
- Our team reviews your video, usually within 1–2 business days, and replies on the order page.
- Once approved, we book a free reverse pickup from your address. Pack the item securely in its original box.
- We inspect the product within 2 business days of receiving it.
Refunds
- After inspection, the refund goes back to your original payment method through Razorpay. Banks usually take 5–7 business days to show it.
- You get the price of the returned items. If the whole order is returned, the delivery charge is refunded too.
- The refund amount and reference appear on your order page as soon as it is issued.